SHIPPING & DELIVERY PROCESS

Due to the high demand, processing can take up to 1-5 business days. After order has been shipped, you will receive your tracking info email containing all the details on how to track your order through USPS or DHL. DHL Express or USPS Priority Shipping can take up to 2-4 days.

INTERNATIONAL DELIVERY

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. ShoeMatrix is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

RETURNS

Returns Not Accepted, Only Size Exchanges Only..